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Dealing with Difficult Conversations – Webinar

September 30 | 9:00 am12:30 pm


Date: September 30, 2020

Time: 9:00 AM–12:30 PM

Price: $195 + GST

Presenter: Karmen Masson, LL.B., CEC


Develop strategies and key skills for turning tough conversations, often experienced in the legal profession, into more effective ones. Learn practical techniques for managing emotionally charged situations and moving in a productive direction, even when there is disagreement. Employ a process that will leave you feeling more comfortable and equipped to manage your difficult conversations.



Karmen Masson, LL.B., CEC

Karmen is a Certified Executive Coach and leadership consultant who helps people and organizations have more effective interactions and build stronger relationships at work. She was admitted to the Alberta Bar in 1997 and worked as a lawyer in private and government practice where she also took on senior management and executive roles. Working closely with members of the judiciary, the legal profession and its stakeholders for over twenty years, she has first-hand experience in dealing with a variety of behavioural styles and overcoming barriers to effective communication. Karmen enjoys sharing her experience and best practices and empowering others to turn their tough conversations into productive ones.


  • Learn strategies for diffusing heated situations,
  • Discover what not to do when emotions get involved,
  • Understand how to prevent misunderstandings,
  • Address problems rather than postpone them,
  • Respond more effectively when you feel attacked,
  • Learn practical techniques for getting derailed conversations back on track,
  • Address conflict more confidently,
  • Employ a process to guide you from start to finish, and
  • Leave with skills and tools to help plan your difficult conversations.


September 30
9:00 am – 12:30 pm
Events Category:


Unlimited available
Dealing with Difficult Conversations - REGULAR$195.00Registration at Regular Price