By exploring practical examples for onboarding a new client and managing a legal matter from start to finish, this presentation walks participants through how to design clear, practical workflows that improve efficiency, client experience, and team collaboration. Along the way, we’ll discuss where workflows often break down, how to fix them, and simple mapping tools you can use. This on-demand program was originally broadcasted as a live webinar on January 13, 2026. Total running time is 58 minutes.