This author focusses on the role of alternative dispute resolution (ADR) within organizations. After looking at the elements of an ADR system, she moves on to what an ADR looks like within an organization, providing practical advice for both in-house and outside counsel. In addition to a thorough bibliography, the author also provides useful visuals such as a concern handling workflow chart and a sample tracking report.

This paper was presented at the 47th Annual Refresher – Civil Litigation program in April 2014.