Breaking the Service Mould

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This paper discusses strategies for providing excellent customer service that will help lawyers grow their business and build client loyalty. The 5 strategies discussed are: caring about the client, being accountable, being timely, considering the little things, and developing a service culture.

This paper is part of a collection presented at LESA’s Client Relationship Essentials seminar in Edmonton on April 18, 2017.

This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.   

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