Client Relationship Essentials Program Materials

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Recently, there has been a major movement to improve client services and client satisfaction within the legal profession. This paper discusses the need for law firms to take a more client-centered approach to ensure client satisfaction and loyalty and to remain competitive. First, this paper examines research on client satisfaction shortfalls in law firms. Next, it discusses general client service principles learned from other industries, and then discusses how to tailor those client service … Read More

$65.00

This paper explores the lawyer-client relationship in managing conflict. It reviews the foundation of the Conscious Conflict Resolution [CCR] Program and provides practice tips to help lawyers and clients better manage fear and conflict in litigation.

This paper is part of a collection presented at LESA’s Client Relationship Essentials seminar in Edmonton on April 18, 2017.

This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with … Read More

$45.00

This paper discusses strategies for providing excellent customer service that will help lawyers grow their business and build client loyalty. The 5 strategies discussed are: caring about the client, being accountable, being timely, considering the little things, and developing a service culture.

This paper is part of a collection presented at LESA’s Client Relationship Essentials seminar in Edmonton on April 18, 2017.

This document is an electronic product in Adobe PDF format. Shortly after … Read More

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Wellness and client relationship management are included as competencies that lawyers are required to address in their annual continuing professional development plans. This paper discusses the interplay between a lawyer’s wellness (physical, emotional, and mental) and his or her capacity for consistent, exemplary client service through the lens and practice of mindfulness. It also explores “contemplative lawyering” as a practice to overcome conflict situations in the management of client … Read More

$55.00
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Explore proven strategies and innovative ideas for developing strong, effective working relationships with clients. Discover how to improve client relationships by considering the contributions support staff make to overall client satisfaction. Explore how to connect with clients and guide them through conflict, learn tips and strategies for effectively communicating with clients, and more.

Running Time: 4 hours, 15 minutes

Date: April 2017

NOTE: LESA Library subscribers should check the … Read More

$245.00