Dealing with Difficult People (Calgary)
Many of us are required to interact with behaviour from others that we may find particularly challenging. Identify your own behavioural style and evaluate the implications of your approach to difficult situations. Explore and develop the ability to understand and deal with the behavioural styles of others. Learn how to control your own emotions and apply constructive strategies that solve, rather than, escalate problems.
Date: April 12, 2019
Time: 9:00 AM – 12:00 PM | *LESA Volunteers 9:00 AM – 1:30 PM (lunch is included)*
Location: Glenmore Inn & Convention Centre, 1000 Glenmore Court SE
Early Bird Price: $265 + GST (Register on or before February 26, 2019)
Regular Price: $295 + GST
NOTE: The materials for this program will be provided in electronic format.
This program is also offered in Edmonton.