This paper discusses client management and provides tips for working with clients and opposing counsel. It outlines key practices to effectively communicate with clients and to maintain client satisfaction. It also discusses how to manage difficult clients, including the types of difficult clients and strategies to be employed when dealing with these clients. Similarly, tips for dealing with difficult opposing counsel are also provided. This paper includes, as an appendix, a list of 10 tactical tools to deal with incivility.

This paper is part of a collection presented at LESA’s Managing a Litigation Practice program held in Edmonton on November 24, 2016 and in Calgary on December 1, 2016.