- This program has passed.
Dealing with Difficult Conversations (Calgary)
March 13, 2020 | 9:00 am – 12:00 pm
$198.75 – $295.00Important Change
Individual registration through the attendee’s LESA.org account is now required for all LESA programs.
Program access (including access to e-materials) will be assigned to the LESA.org account used on registration. If you do not yet have an account, one will be created for you on checkout. This change will allow for easy access to e-materials and recording(s) (if available) through the attendee’s LESA.org account. If you have any questions, contact us at info@lesa.org.
Develop strategies and key skills for turning tough conversations, often experienced in the legal profession, into more effective ones. Learn practical techniques for managing emotionally charged situations and moving in a productive direction, even when there is disagreement. Employ a process that will leave you feeling more comfortable and equipped to manage your difficult conversations. View the brochure.
This program is also offered in Edmonton.
EVENT DETAILS
Karmen Masson, LL.B., CEC
Karmen is a Certified Executive Coach and leadership consultant who helps people and organizations have more effective interactions and build stronger relationships at work. She was admitted to the Alberta Bar in 1997 and worked as a lawyer in private and government practice where she also took on senior management and executive roles. Working closely with members of the judiciary, the legal profession and its stakeholders for over twenty years, she has first-hand experience in dealing with a variety of behavioural styles and overcoming barriers to effective communication. Karmen enjoys sharing her experience and best practices and empowering others to turn their tough conversations into productive ones.
PROGRAM TAKEAWAYS
- Learn strategies for diffusing heated situations,
- Discover what not to do when emotions get involved,
- Understand how to prevent misunderstandings,
- Address problems rather than postpone them,
- Respond more effectively when you feel attacked,
- Learn practical techniques for getting derailed conversations back on track,
- Address conflict more confidently,
- Employ a process to guide you from start to finish, and
- Leave with skills and tools to help plan your difficult conversations.
*NOTE: This information is provided for informational purposes only and is subject to change. Program registrants will receive agenda confirmation prior to the scheduled event.
ADDITIONAL INFORMATION
Early Bird Price: $265 + GST (Register on or before February 18, 2020)
Regular Price: $295 + GST
NOTE: The materials for this program will be provided in electronic format.
LESA offers the following discounts:
D125 – 25% off for living more than 125 km (one way) from the nearest program site.
D250 – 50% off for living more than 250 km (one way) from the nearest program site.
Enter coupon code D125 or D250 during checkout if applicable.
NOTICE: The printed brochure for this program contained incorrect venue information. We apologize for any confusion or inconvenience. Correct venue details are below.
| Group Discount | Firm Broadcast | |
|---|---|---|
| Applicable Products | Livestreams, webinars, and most in-person programs | Livestreams, and webinars |
| Program Access | Individual access | Facilitator access only |
| Materials | Individual access with unlimited views of materials | Facilitator access only, for a limited time. Materials must be downloaded and distributed to the group by the facilitator |
| On-Demand Recording | Individual access with unlimited views of the on-demand recording | No access to the recording |
| Combined Discounts | Can be combined with role-based discounts for new lawyers and students | Cannot be combined with any other discounts |
