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  • “The Vineyard Revitalisation” – Client Discovery, Counselling, and Goal Implementation

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    This paper provides a “Vineyard Revitalisation” scenario, written with the goal of discussing how practitioners may apply various techniques to common scenarios in litigation matters. It discusses guiding principles relating to client discovery, client counselling, and goal implementation strategies.

    This paper is part of a collection presented at LESA’s Managing a Litigation Practice seminar held in Edmonton on November 24, 2016 and in Calgary on December 1, 2016.

    This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.

    Click here to view some sample pages.

  • Breaking the Service Mould

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    This paper discusses strategies for providing excellent customer service that will help lawyers grow their business and build client loyalty. The 5 strategies discussed are: caring about the client, being accountable, being timely, considering the little things, and developing a service culture.

    This paper is part of a collection presented at LESA’s Client Relationship Essentials seminar in Edmonton on April 18, 2017.

    This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.   

    Click here to view sample

  • Can you Have Your Cake and Eat it Too?: The Deductibility of Future Benefits From SEF 44 Claims.

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    This paper reviews the terms of the Alberta SEF 44 and the impact of 3 recent and contradictory Court of Appeal decisions from PEI, Nova Scotia and New Brunswick. While none of these decisions is binding, the author notes that their impact in Alberta will be largely determined by the interpretation of the SCC decision in Somersall v. Friedman. The author concludes that the New Brunswick decision is inconsistent with the SCC characterization of the SEF 44 policy as “indemnity” coverage which should be interpreted in a way to avoid double recovery to the injured claimant. For this reason speculates that Alberta will not rely on the NBCA case, and will instead rely more so on the PEI and NS cases.

    This paper was drawn from materials presented at the Personal Injury and Insurance Update seminar held in May 2012.

    Length: 8 Pages

    This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.

    Click here to view some sample pages.

  • Changes to the Alberta Insurance Act

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    This paper provides a brief synopsis of the changes to the Insurance Act that came into effect on July 1, 2012. It also highlights some of the regulatory changes that accompany the Insurance Act amendments. From the lengthening of limitation periods, to changes in the dispute resolution process, to fire coverage and protecting the innocent co-insured, this paper will leave you appraised of the major changes to the legislation.

    This paper was drawn from materials presented at the Personal Injury and Insurance Update seminar held in May 2012.

    Length: 6 Pages

    This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.

    Click here to view some sample pages.

Showing all 4 results