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  • Identify, unpack, and intervene in systemic racism within legal institutions and your own practice. Moving beyond a diversity and inclusion lens, this session encourages members of the legal community to develop an anti-racist framework. This on-demand program was originally broadcasted as a webinar on September 9, 2021. Total running time is 1 hour, 54 minutes. This on-demand program is complimentary.
  • This paper discusses strategies for providing excellent customer service that will help lawyers grow their business and build client loyalty. The 5 strategies discussed are: caring about the client, being accountable, being timely, considering the little things, and developing a service culture. This paper is part of a collection presented at LESA’s Client Relationship Essentials seminar in Edmonton on April 18, 2017. This document is an electronic product in Adobe PDF format. Shortly after your purchase, you will receive an e-mail with instructions on how to download the complete PDF.    Click here to view sample
  • This paper reviews the terms of the Alberta SEF 44 and the impact of 3 recent and contradictory Court of Appeal decisions from PEI, Nova Scotia, and New Brunswick. While none of these decisions is binding, the author notes that their impact in Alberta will be largely determined by the interpretation of the SCC decision in Somersall v. Friedman. The author concludes that the New Brunswick decision is inconsistent with the SCC characterization of the SEF 44 policy as “indemnity” coverage which should be interpreted in a way to avoid double recovery to the injured claimant. For this reason speculates that Alberta will not rely on the NBCA case, and will instead rely more so on the PEI and NS cases. This paper was drawn from materials presented at the Personal Injury and Insurance Update program held in May 2012.