Customer Policies
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Guarantee
We take pride in offering high quality programs and resources. If a program or resource does not meet your expectations, please contact us at [email protected] or 780.420.1987.
Payment
You must pay for programs and resources by credit card (VISA or Mastercard) if your cart totals less than $750. For amounts greater than $750, you may choose to be invoiced and pay by cheque mailed to our office. Billing policies for LESA Library subscriptions can be found here.
Please contact us if you require an access bursary, modified payment schedule, or alternative payment method.
Programs
Program formats and dates are subject to change.
Payments
You may pay for programs by credit card (VISA or Mastercard) during the online registration process or by calling our office at 780.420.1987. Alternatively, and provided you meet the conditions noted above, you may choose to be invoiced and pay by cheque mailed to our office. Cheques must be received within 30 days of registration or one week prior to the program running (whichever is earlier) or your registration may be cancelled. Registrations received within one week of the program date must be paid online at the time of registration by VISA or Mastercard.
You will not receive program materials if payment has not been received.
Program Materials
Program materials are provided in an electronic format and can be accessed via a link emailed to registrants prior to the program.
Multi-Person Discounts
We offer discounts for multiple lawyers or staff members from a single firm to attend an in-person, livestream, webinar, or on-demand program. Please contact [email protected] for pricing. To receive discounted group pricing, you must contact us prior to the first registration/purchase from your firm.
Registration Transfers
Program registration can be transferred to another person at no extra charge provided notice is received in writing at least three business days prior to the program for full-day programs, half-day programs, and webinars, five business days prior to the program for multi-day programs, and 10 business days prior to Intensive Advocacy. Registration cannot be transferred after that date. Registration cannot be shared by more than one person.
Program Format Transfers
Registrations can be transferred to an alternate program format, where applicable, for a $50 (plus GST) administration fee. Program format transfers are accepted until 9 AM one business day in advance of the program.
Cancellation: Full-Day Programs, Half-Day Programs, and Webinars
Registration fees, less a $50 (plus GST) cancellation fee, will be refunded for cancellations received in writing at least three business days prior to the program or webinar. Refunds cannot be given after that date; however, program materials and recordings (if any) will be provided.
Cancellation: Multi-Day Programs (Except for Intensive Advocacy)
Registration fees, less a $250 (plus GST) cancellation fee, will be refunded for cancellations received in writing at least five business days prior to the program start date. Cancellations received after that date will receive a refund of 50% of the registration fees and access to written program materials (if any) provided we are notified prior to the first day of the program. Alternatively, registrants may choose to retain their registration and receive program materials and all recordings from the program. If the program is not being recorded, you will receive a 50% refund and access to written program materials (if any) provided we are notified prior to the first day of the program. Please call 780.420.1987 or email [email protected] prior to the program running to ensure the program is being recorded. Once the program has begun, we are unable to provide any refunds.
Note that the Pre-Refresher program is considered a multi-day program if purchased as part of the Refresher bundle.
Cancellation: Intensive Advocacy
Registration fees, less a $250 (plus GST) cancellation fee, will be refunded for cancellations received in writing at least 10 business days prior to the program start date. Refunds cannot be given after that date. Any materials received at the time of cancellation must be shipped back, at the expense of the registrant.
Copyright and Disclaimer
Recording, broadcasting, sharing, streaming, or otherwise distributing any live or pre-recorded program or webinar are prohibited without the express written consent of the Legal Education Society of Alberta.
Views and opinions expressed during programs and in program materials are those of the presenter(s)/author(s).
Publications
Payment
Full payment is required before access to online resources will be provided or a publication will be shipped, except for regular practice manual updates. Please see above for information related to credit card payments and invoices.
Returns
Publications in new, unopened condition may be returned within 30 days of purchase for a full refund less a $20 processing fee.
Practice Manual Subscriptions
Titles in LESA’s Practice Manual Series are updated periodically. Subscribers automatically receive updates, invoiced at the time of publication. Update notices are sent at least four weeks prior to the newly released update. You may remove yourself from a subscription list at any time by logging into your account and viewing your “memberships”, emailing us at [email protected], or by calling us at 780.420.1987.
Downloadable Papers (PDFs)
LESA reserves the right to remove content from its website. To ensure continual access to your program materials, please download and save PDF(s) to your system at the time of purchase.
Online Classroom
If you are a LESA Classroom account holder, purchased on-demand programs (including Webinars on Demand and Seminars on Demand) will automatically be added to the “My Courses” tab on your LESA Classroom account following a purchase. If you are not yet a LESA Classroom account holder, an account will automatically be created for you with the credentials sent to your email address shortly following an on-demand program purchase.
LESA Library
Discounts and Coupons
LESA is pleased to offer 25% off* most programs and on-demand programs for law students or students-at-law and 10%* off most programs and on-demand programs for lawyers called within the last 5 years. Click here for details. *Select programs and on-demand programs not included. Coupons cannot be combined.
If you are a law student or student-at-law, LESA is pleased to offer you a one-year (single user) subscription to the all-new LESA Library for only $195 + GST*. Enter the code studentlibrary at the time of checkout to receive this special price. *Not including firm subscriptions. The discounted price applies to a one-year (single user) subscription only. Subscriptions are non-transferable.
Bursaries
LESA offers a limited number of bursaries based on financial need as well as distance bursaries for select programs. Contact us at [email protected] for additional details.
Privacy
A list of program attendees may be provided to in-person attendees, faculty, and sponsors. If you do not wish to have your information appear in the attendee list, please email us at [email protected] or contact us at 780.420.1987.
Please note that our programs may be photographed, audio recorded, and/or video recorded. Attendees may appear in the recordings or photographs. Our collection, retention, use, and disclosure of personal information will be in accordance with LESA’s general Privacy Policy.
